Terms & Conditions - GDPR

GDPR POLICY

Privacy PolicyInformation CollectionThe EXPLORING CRETE company collects information from our users at several different points on our Web site, when you fill our booking form, place an order, subscribe to our newsletter or respond to a survey.ReservationWe request information from the user on our booking form. A user must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). This information is used for billing purposes, to fill customer’s reservations and if any issue exists while processing a reservation to contact the user.Information UseAny of the information we collect from you may be used in one of the following ways:To personalize your experience (your information helps us to better respond to your individual needs).To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.To administer a contest, promotion, survey or other site featureTo send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions in our newsletter email.ProfileWe store information that we collect through cookies, log files to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.CookiesA cookie is a piece of data stored on the user’s computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.Log FilesLike most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called Live Stats that uses log files to analyze user movement.NewsletterIf a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.SharingWe do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Third party linksOccasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.Aggregate Information (non-personally identifiable)We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.Third Party IntermediariesWe use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.Business TransitionsIn the event EXPLORING CRETE goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email and prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.LinksThis Web site contains links to other sites. Please be aware that we, EXPLORING-CRETE.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.SecurityWe implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.Notification of ChangesIf we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Issue date: February 2019
Contact InformationIf users have any questions or suggestions regarding our GDPR policy, please contact us at:EXPLORING CRETET.: +30 6936 926 673E.: info@exploring-crete.comPostal Address : 16 A. Papandreou str.Chania, Crete, Greece

TERMS & CONDITIONS

PLEASE READ CAREFULLY: EXPLORING CRETE accepts bookings subject to the following conditions:

1. To Secure Your BookingTo secure a booking the Company requires a completed booking form and the necessary deposit or full payment before the activity or tour starts (or otherwise instructed by our staff). Clients booking by telephone, on the website, or by e-mail will be deemed to have signed the Declaration on the booking form and agreed to the following conditions:They have read and accepted our Booking Conditions and general information pages contained in our brochure and on our website.They appreciate, on behalf of all the people included in their booking, the risks involved in adventure activities.They or anyone else on their booking does not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.The person signing, or being deemed to sign, the attached booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation email.2. Payment of the Tours and ActivitiesThe balance of all moneys due, including any surcharges, must be paid to EXPLORING CRETE not later than a day before departure for the group participation tours, and 15 days before for all the private and corporate events. In the case of non-payment of the balance by the due date EXPLORING CRETE may treat the booking as cancelled by the client. Moneys paid acting on behalf of EXPLORING CRETE for tours operated by EXPLORING CRETE are held for the client until the client receives written confirmation of the acceptance of a booking. Thereafter, these and any other moneys are held by EXPLORING CRETE.3. If You Cancel Your BookingShould the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by EXPLORING CRETE or their agent as a percentage of the total tour price, as shown plus any surcharges, or the non-refundable deposit, whichever is greater:15 and more days before departure – retention of deposit14-3 days before departure – 50%Less than 2 days before departure – 100%4. Travel and Cancelation InsuranceClients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients whilst on a tour organized by the EXPLORING CRETE. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate benefits. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour. Whether clients choose to obtain Travel Insurance through the Company, the Company’s agent or through their own independent arrangements, the clients must satisfy themselves that any such insurance is what they require and clients should arrange supplementary insurance if need be.5. Liability InsuranceLimited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering the Company’s liability to its clients for death, injury, damage or loss occurring anywhere in the world. The client also specifically acknowledges that with respect to passenger accident liability cover this cover may be very limited or may not exist at all. The client acknowledges that the EXPLORING CRETE has taken reasonable steps in safeguarding its liability. Although EXPLORING CRETE does hold various insurances this booking condition states that the client must assume he/she is not covered by EXPLORING CRETE insurance policy, including all liability insurance, for death, injury, damage or any other loss.6. Tour and Activity ParticipationClients agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the client may be excluded from all or part of the tour without refund or recompense. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the tour and the Company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.7. If we Change Your Tour or ActivityWhile EXPLORING CRETE will use its best endeavors to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by EXPLORING CRETE. EXPLORING CRETE reserves the right to change any of the facilities, services described in this brochure and/or the website before a booking is made. If a major change is known to us, the client will be told at the time of booking, otherwise EXPLORING CRETE will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour or cancelling the tour and obtaining a full refund.8. If we Cancel Your Tour or ActivityEXPLORING CRETE reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 15 days before departure except for force majeure, consolidation or the client’s failure to pay the final balance. Unless the client fails to pay the final balance, EXPLORING CRETE, upon cancellation, will return all monies paid, vaccinations or associated costs, or offer an alternative tour. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, coast guard limitations or other similar events beyond the control of the EXPLORING CRETE. Consolidation refers to the fact that each tour is dependent upon a minimum number of persons participating. EXPLORING CRETE is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.9. Our Responsibility for Your Tour and ActivityClients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure activities and that they undertake the tours, treks or expeditions featured in our programs at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. EXPLORING CRETE and the tour operators work with place extreme importance on the safety of clients. It is important, however, that clients realize that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. EXPLORING CRETE shall not be liable for any delays, deviations or missions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences there to. EXPLORING CRETE shall not be liable to compensate clients for associated expenses incurred as a result of their booking. EXPLORING CRETE only acts as an activity based company for the owners, contractors, suppliers of transportation and local operators/agents, and/or other related travel services provided and assumes no liability or responsibility for additional expenses howsoever caused arising directly or indirectly from the actions or omissions of such independent parties, accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc, over which it has no control. Arrangements so made by EXPLORING CRETE will be subject to any special terms imposed by the supplier of these services. EXPLORING CRETE accepts no liability for any action or activity undertaken by the client arranged independently of EXPLORING CRETE while on tour. EXPLORING CRETE accepts no liability for any circumstance arising pursuant to the agreement constituted by acceptance of these conditions by the client save:
where such circumstance derives directly from a failure by EXPLORING CRETE to use due diligence in the selection of persons for whom it acts as agent.or for negligence on the part of its employees causing death or personal injury.or to the extent of recovery by the client under the insurance cover effected pursuant to these conditions.
Issue date: February 2019
Contact InformationIf users have any questions or suggestions regarding our Terms and Conditions, please contact us at:EXPLORING CRETET.: +30 6936 926 673E.: info@exploring-crete.comPostal Address : 16 A. Papandreou str.Chania, Crete, Greece

EXPLORING CRETE - Code of Conduct

1. LEGAL COMPLIANCEEXPLORING CRETE shall act in full compliance with applicable local, national and international laws and regulations in all locations where EXPLORING CRETE conducts its business. In addition to complying with applicable laws and regulations, suppliers are expected to act in accordance with high standards of business ethics and this Code.2. HUMAN RIGHTSEXPLORING CRETE conducts its business in a manner that supports and respects the protection of internationally proclaimed human rights and EXPLORING CRETE should make sure that they are not complicit in human rights abuses.3. CHILD or FORCED LABOREXPLORING CRETE shall not use any form of forced labor. EXPLORING CRETE is prohibited from using workers under the minimum legal age of employment in the jurisdiction where work is performed. 4. RESPECT and DIGNITYEXPLORING CRETE shall treat their employees with respect and dignity. EXPLORING CRETE shall not accept any form of harassment, violence or verbal abuse of its employees. EXPLORING CRETE must not discriminate against employees in hiring, promotion or salary based on race, color, gender, religion, national or ethnic origin, age, sexual orientation, parental or marital status etc. 5. HEALTH and SAFETYEXPLORING CRETE shall provide to its people a safe and healthy working environment in compliance with all applicable laws and regulations. EXPLORING CRETE shall ensure that appropriate health and safety information is provided to its employees, sub-suppliers and contractors and that relevant training and protective equipment is provided.6. ENVIRONMENTEXPLORING CRETE shall support a precautionary approach to environmental challenges and undertake initiatives to promote greater environmental responsibility and encourage the development and diffusion of environmentally friendly technologies. EXPLORING CRETE should seek to minimize its impact on the environment by energy conservation, recycling and appropriate disposal of waste. 7. PRIVACY and DATA PROTECTIONEXPLORING CRETE agrees to comply, as applicable, with all European Union legislative acts and all other applicable national, regional or international directives, laws and regulations related to privacy and data protection in the processing of Personal Data. EXPLORING CRETE shall inform in writing about the locations where Personal Data is processed. EXPLORING CRETE shall not, and shall procure that its subcontractors shall not, process Personal Data in a country outside the European Economic Area without a prior written approval. EXPLORING CRETE shall keep Personal Data confidential, shall have no rights to Personal Data, and, unless specifically agreed otherwise in writing or unless agreed upon herein, shall not give access, disclose, or transfer Personal Data, in part or in whole, to any third party during or after the term of the Agreement. EXPLORING CRETE shall not use Personal Data for any purpose other than that of rendering the Services. After the termination or expiry of the Agreement, EXPLORING CRETE shall retain all Personal data available for one (1) month after the termination or expiry of the Agreement. Upon termination or expiry of the Agreement, EXPLORING CRETE shall provide with a complete and up-to-date copy of all Personal Data, including any back-up copies thereof, in such form may request. After the aforementioned period, EXPLORING CRETE shall, and shall procure that its subcontractors shall, destroy all Personal Data in tangible form and permanently delete all Personal Data from all computer hardware, including storage media, and software used by EXPLORING CRETE to process the Personal Data and shall confirm in writing that this has been done.EXPLORING CRETE may not engage any third party, including but not limited to a sub-contractor for processing Personal Data unless express written approval is obtained in advance from the Controller.8. MONITORING AND COMPLIANCEEXPLORING CRETE is expected to have in place management practices that ensure they comply with applicable laws and regulations, and identify and reduce risks related to principles of this Code. The clients may request from EXPLORING CRETE information regarding topics covered by this Code and reserves the right to audit EXPLORING CRETE's activities relevant for this Code, either by itself or by an accredited third-party auditor, as well as review and verify implementation of corrective action throughout the supply chain.

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